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H.o.B Store Policies/Shipping

Returns and Exchanges

We happily accept returns for eligible items within 20 days of the ship date for a full refund or credit. The returned merchandise must be unworn, unused and in the complete original packaging, accompanied with receipt.

Please send email to for free shipping label.

EXCEPTIONS: Final sale merchandise is not eligible for a return or exchange, including custom-made personalized pieces.

Please send returns to the following address:

2015 B West Gray Street Houston Texas US 77019.



Please expect arrival up to 2-3 weeks for delivery. For customized items please allow up to 3 weeks for delivery. Tracking numbers will be provided with receipt. Please ensure to leave email address for all communication purposes. Pre-Order pieces please allow up to 3 weeks for delivery. 


All invoices are to be paid in full within 24hours or order will be cancelled.  Same shipping conditions apply. 


*Disclaimer for the Wear and Care of Your Jewelry*

Some of our pieces are heavier than others - please wear less frequently and with care. Please check out our other accessories section to purchase supportive/protective care for heavier earrings. It is recommended to purchase velvet garment bags to protect the lifetime your purchase. Avoid contact with moisture and liquid cosmetics; this includes lotion, sunscreen, and perfume. Jewelry items that are not solid gold should never be worn in the shower, the pool or the ocean. Also for travel, we recommend the velvet garment bag inside of a hard case in carry on luggage. 


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